GringoPost | Ecuador: Recommendation for Maddy (Madeline) Gonzalez, insurance agent

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Recommendation for Maddy (Madeline) Gonzalez, insurance agent

I have had the privilege of knowing Maddy (Madeline) Gonzalez for over five years and she has been my insurance agent the entire time. Luckily, I have not had to use my insurance in the past so I couldn’t really say much about her other than she is honest and very responsive. That all changed three weeks ago when I experienced extreme pain in my stomach. I suspected it was hernia and I called her immediately. She responded within 20 minutes and assured me that if I needed medical care, it would be covered by my insurance, but that was just the beginning of the most amazing customer service I have ever experienced. She said she was going to make some phone calls and she would get back with me. She called me back thirty minutes later and said that she had talked with one of the best surgeons in Ecuador and he recommended I come see him immediately. She said the doctor was the best and that he would make sure I got the level of care I needed. Additionally, she contacted the hospital and got the billing worked out so that I would only have to pay my deductible and co-payment. From there, everything was amazing. The surgeon was awesome, Santa Ines Hospital was incredible and the staff there really took great care of me. The operation was successful and Maddy stayed in touch with me and the surgeon the entire time. When it came time to check out there was a little snafu at the cashier’s office and Maddy came to the hospital immediately and sorted things out. My time in the hospital was actually stress-free thanks to Maddy. She is way more than just an insurance agent - she obviously really cares about her clients and goes way above and beyond to make sure a difficult time is made easier by eliminating much of the stress associated with being hospitalized. If you are in the market for insurance, calling anyone but Maddy would be a huge mistake. I can not recommend her highly enough.

Address: Miguel Cordero y Cornelio Merchan

Contact information: 098 630 4185

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