GringoPost | Ecuador: Help dealing with Etapa?

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Help dealing with Etapa?

I had Etapa internet, but where I live in Quinta Chica there was no Etapa Fiber Optic service. I found a company that did. In January I went to the Etapa office and told the lady at the kiosk I was terminating my Etapa internet service. My Spanish is not good, but I thought she understood me. She handed back my papers, I asked her if I was done because she directed me nowhere. She said I was taken care of.

Earlier this month I received a notice of debt, $128, to Etapa. I went to Etapa with a Cuencana friend. I was told my service had never been terminated. Where I live you have to buy your modem, so I had no turn back in requirement. Etapa never notified me I was still being charged for a service I wasn't using. When asked why I wasn't being notified for 8 months, I was told that the Government directed Etapa not to terminate anyone's service for non-payment, that I was only notified about the debt now because the pandemic is over. I was also informed my debt was $180, not the $128 the noticed said, and that I would be charged every month until I paid the debt.

Am I screwed? Is this a learning experience or can there be some reasonable compromise?

Dan M Ostrom