GringoPost | Ecuador: Recommendation for DHL, delivery services worldwide

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Recommendation for DHL, delivery services worldwide

After contacting Democrats Abroad for information regarding the $25 fee for delivering US ballots to the States, I emailed DHL, using the email address given by the previous party. Within less than an hour, I received a phone call from DHL's retail manager, Abel, in Guayaquil clarifying a couple of points (he speaks English) and confirming the fee for ballots. My request was for a pickup of the ballots at our house and he said no problem, but I would either have to pay with cash or a national (Ecuadorian) credit card when they picked up, or we could do a bank transfer. Within moments of our conversation, he sent me the forms and information on how to do a bank transfer, hours of operation, the required information they would need to set up a waybill. Once paid, the "factura" was issued to my email address and a pickup date arranged.  

When DHL arrived at my house, there were two people in the car. The driver stayed in the car to secure it and any materials they may have already collected. At my invitation, the agent came into the house to watch as we each sealed our respective ballot envelopes, sealed and signed the carrier envelopes, and put both of them into another envelope addressed to the ballot clerk. As Mr. Shallenberger has pointed out, DHL (or any other carrier) must verify the contents of the envelopes as required by Ecuadorian law to make sure nothing forbidden is included in the envelope. The agent didn't care what was on my ballot, all he needed to see was that it was a document, and watch as the whole thing was assembled. Because the state of Texas allows two ballots to be placed in 2 carrier envelopes and those two envelopes to be placed inside a another envelope, we did not have to pay for two ballots. We just paid the $25. (I had confirmed with DHL that this would be acceptable to them.  

The whole procedure took less than 10 minutes and we did not have to pay anything extra. We were given the waybill (receipt) with a tracking number on it and the agent placed the shipping copy of the waybill on the DHL envelope. After asking me to verify the destination address on the waybill with my envelope, he sealed the waybill inside the clear envelope for shipping and sealed the DHL envelope. The ballot should arrive on Sept 28 in TX.  

Well done, DHL. The email given below is for questions regarding ballot shipment to the US.

Address: Alfonso Cordero 3-53 y Manuel J. Calle, Cuenca (near Supermaxi El Vergel)

Contact information: posec.express.ec@dhl.com

Recommended by Karen Kuenzel:  klkuenzel@yahoo.com