GringoPost | Ecuador: English Speaking person at Banco del Austro?

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English Speaking person at Banco del Austro?

We were dealing with Karina at Banco Del Austro on Gran Colombia, she was their English-speaking customer service person who helped expats. But when I sent an email to her just as the pandemic started (about a big problem we were having) I got no reply. I tried WhatsApp, text messages, emails...no luck. (the email box always said it was full) I couldn't get the log-in for the online access to work either.

I have recently tried emailing what is supposed to be a 'customer service' email for the bank, but only receive back what are basically 'form letters', not at all helpful.

Please! Does anyone know of an English-speaking staffer at the Banco del Austro offices? An email? Phone number? We need someone to explain our problem to, who can look up a couple things for us, help us get the problem fixed.

I hope someone can help...getting desperate. We've been 'sheltering in place' since March and can't go run all over Cuenca trying to fix this.

Please reply to,

Nancy: stnt2013@yahoo.com .

City: Cuenca