GringoPost | Ecuador: Colossal glitch at a Banco Del Austro ATM

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Colossal glitch at a Banco Del Austro ATM

On Friday May 15, I used the ATM outside Banco Del Austro's branch at Supermaxi Las Americas plaza. I requested the daily maximum the bank allows from my US-based bank, $300, as I have done successfully many times before. I received no money, only an error message stating the transaction could not be processed, try again later. I thought I had fat-fingered my PIN so I tried immediately with the same result. 

I logged onto my online banking the following day to see the two attempts totaling $600 go from pending hold to cleared. I submitted a dispute to my bank immediately. Just a warning in case this happens to you, monitor your bank account immediately. 

UPDATE: On 5/21, my bank in the US gave me "provisional credit" while they work with BDA to resolve. I will not go through this again!


City: Cuenca