GringoPost | Ecuador: Looking for information on Claro offices

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Looking for information on Claro offices

Has anyone been since the shutdown mid-March to a local Claro agencia/office in Cuenca? 

Is Claro considered an essential business so it remains open daily? 

I changed my cell plan and for the second month Claro continues to debit my JEP account the wrong higher old monthly amount. I appreciate anyone's clarifying their status, open or not at this time.

Thanks,

Susan: 096 841 9412 WhatsApp only. Call after: 9 AM.

City: Cuenca