GringoPost | Ecuador: Coral, online purchasing?

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Coral, online purchasing?

I have tried for five days now to make a purchase from Coral online. I have been successful doing this twice before. I used the same process this time, but when I get to the payment section and enter my JEP debit card info and press Pagar, my debit card is refused. I have tried a Pichincha debit card and it was refused as well. Has anyone else had this problem? I am baffled as to why. I have tried my wife’s card, as well and we have double-checked all the info we are entering. Any suggestions?