GringoPost | Ecuador: Can’t get into my JEP online account

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Can’t get into my JEP online account

Good day, I still can't get into my JEP account. I have cleared the cash. I click on my "forgot password," it asks me if I'm a Robot and the questions to get the temp password.

Then, I type in the temporary password that JEP gave me and guess what? It tells me it's wrong.
So what is going on? Never had this before.

I"m trying to pay my IESS account and living out 6 km past Challuabamba. There aren't any banks out here.

Thank you all.
Be safe and be smart,

David: 099 503 0770. Call after: 8 AM.

City: Cuenca