GringoPost | Ecuador: How do I get a bank statement with my Cuenca address?

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How do I get a bank statement with my Cuenca address?

To manage my accounts in the US, I needed to have a utility bill showing my address here in Cuenca. I'm a renter, so that option isn't available. 

In lieu of a utility bill, my US bank will accept an Ecuadorian bank statement with my address. However, I went to Banco Austro and the teller said they don't print out statements with residential addresses.

Does anyone have any suggestions?

Eugene