GringoPost | Ecuador: DHL In GYE holding package hostage, need help

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DHL In GYE holding package hostage, need help

Using MyUS.com to ship a package from US via DHL is being held at the gateway in Guayaquil due to a dog flea collar and some fabric stick on patches. Here is what the EC DHL rep is requesting and I have no idea on how to obtain these docs. If you can assist with getting this package release your service will be compensated. Here is the latest email from DHL:

Thanks for the information provided, in this case according to commercial invoice item 1 Insecticide requires import permits sanitary registration, this permission we need for the nationalization process, additional item 12 of the invoice corresponding to fabric patch requires MIPRO import permits, for which without these import permits we could not nationalize your cargo.

Brian Brown: 095 892 1872. Call after: 8 AM.

City: Cuenca