GringoPost | Ecuador: Importer-exporter or facilitator who is an expert w Ecuador customs

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Importer-exporter or facilitator who is an expert w Ecuador customs

Hi fellow gringos. You have been really helpful to me in the past. Can you do it again? I need a very talented and experienced facilitator or an import/export businessperson who can get my computer out of Customs in Guayaquil.

The story:

I arrived in Cuenca just over two weeks ago. I sent my computer using DHL but it got held up in Customs in Guayaquil because, not knowing any better, I had truthfully valued it at over $2000. 

As a workaround, my landlord prevailed on an old business relationship to get a computer importer to help me. After many, many phone calls, emails, etc., all was progressing. But at the last minute, the Customs director said the importer "had outstanding business wITH the Govt of Ecuador" and he advised me to find someone else to help me. Back to square one? hope not. 

Also, I don't speak Spanish yet.

Is there a great facilitator who can help me with this matter? I'm at a loss without my computer.

Heather: hgcnyc@gmail.com 212 665 4320. Call after: 6 AM.

City: Cuenca