GringoPost | Ecuador: Package shipped from USA held at customs in Quito

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Package shipped from USA held at customs in Quito

Hi, I shipped a package to a friend in Guayaquil, Ecuador and the tracking updates tell me that it is held in customs in Quito Office D'Echange International Ecuador. How can I find out why it is being held and what needs to be done so that it can be released? Any insights or recommendations of who I can contact would be appreciated.

Thank you.,
Diana Jones