GringoPost | Ecuador: Mike's Meats Artisanal Marketplace -- our pledge

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Mike's Meats Artisanal Marketplace -- our pledge

Something that I would very much like to share with all our friends and clients...

As I posted on our Facebook page over the weekend:

Our promise from the very beginning was to provide the very best beef available in Ecuador.

Candidly, there's still much more we need to do to get things as good as they can be. We work on that daily, but there's even more we can do to improve and, slowly but surely, we are.

Some beef, from our first order, had been mislabeled, some not packaged as well as we had hoped, a few cuts were not up to our specifications. We want our customers to know that we're doing everything humanly possible to make our product even better. Our singular goal is to please our friends and customers.

If you have received some beef from that first order, one that, honestly, I myself was not satisfied with, please stop by for a full refund.

We believe we're on the right track, but it has been a learning process. Most reviews have been extremely positive, however there have been a few disappointments. Not many, but a few.

Notwithstanding any excuses, the least we can do is to offer those whose expectations were not met a complete refund and a replacement for all your trouble or disappointment.

If that happened, I can't be more sorry. But we will do all we can to improve and make it right.

Please let us know how you think we can improve. Your insight and advice are always greatly appreciated.

Thank you in advance for your help and understanding. We are looking forward to seeing you all very soon.

Front corner of Parque de la Madre. 12 de Abril y Federico Malo (next to the military hospital).

Mike Roth: 095 890 0983