GringoPost | Ecuador: Receiving mail in Cuenca?

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Receiving mail in Cuenca?

In Cuenca, with a valid address and a house number, does international mail arrive at all? I have been expecting some postcards and some official letters, but nothing arrived. What do you have to do to send/receive a letter?

This seems a rookie question, but I cannot find much about it and my family here doesn't know either. Because the official letter is from my government, I can hardly ask them to send anything by DHL.

Thanks for your help,

Bob