GringoPost | Ecuador: Inbound sales rep and customer service rep

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Inbound sales rep and customer service rep

Good morning,

A client in Houston would like to hire one…perhaps two…people to work as inbound sales and customer service reps. This company manufactures and distributes a patented, economical, environmentally friendly and safe wall mounted, convection space heater. At the moment the business is seasonal from September to April. However, we are looking at expanding to international markets which would create opportunities for year-round work.

Here are the details:

Hours: 8-5 Monday thru Friday with an hour off for lunch.

Salary: $7 per hour paid twice a month via PayPal or ACH bank transfer.

Technical requirements:

Two of us, including me, are working for this company now and we have learned the hard way that Puntonet’s commercial service offering is the only ISP that will support the technical needs of this project. This service is $40 a month for a 10x10 dedicated circuit. It’s possible the residential Puntonet service will work but it’s problematic because you can’t get a Static IP address on the residential circuit.

Computer:
A relatively high-speed windows 10 computer is needed to operate the software efficiently. Probably an I-5 processor with at least 8 mg of ram. Two monitors are essential to being efficient as multiple programs will be opened simultaneously.
If the right candidate comes along, we would probably help with the hardware in some way.

Skills and Experience:

The most important skill set is the ability to communicate with people. It’s a “Sales” position first and customer service second. Most of the inbound calls are from people who have already decided to buy a heater. They just have a few questions before they make the decision they already want to make.

Language:

This client was concerned about offshoring these jobs and really prefers people whose first language is English…in fact with the “neutral” accents of the Midwest. This is not an absolute requirement…after all…I am from Texas and there’s nothing “neutral” about my accent.

The Money Part:

We tell our clients they can hire a more capable, dependable person here for X dollars an hour than they can in Dallas, Denver or Houston. Using technology, we believe we can deliver the same degree of “command and control” of a “virtual” resource that an employer has in a Brick and Mortar environment…and we are doing that today with people working from their homes in Cuenca.

In terms of pricing, our concept is to come in between what the employer would pay someone in the US and what they would pay someone in India or the Philippines. So, if the job would pay $10 in Houston, we ask the client to pay $7 or $8 to someone living in Cuenca. We make 10% for handling billing and the technology so we are not getting rich…someday maybe.

Anyway, if you or someone you know would be interested in working please feel free to send me your contact information…or give me a call.

Thanks for taking the time to read this.

Good luck to us all.

Cuenca. October 4, 2018

Steve Feuerbacher: stevef@grayshoring.com 095 927 9375