GringoPost | Ecuador: IVA refund?

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IVA refund?

I now live in La Libertad and have not received a refund of my IVA from SRI since April of this year. My paperwork is all OK per the agent in the office, as the online system here in Santa Elena province has not worked for 6 months, and I had no problems when doing them in Otavalo. Has anyone else experienced a similar problem? The agent also told me that dog food and all types of alcohol were no longer allowed the 12% refund. Substantial for me as I purchase a lot of dog food for 4 large dogs ($120/month).

Bill Hood