GringoPost | Ecuador: What is most reliable financial co-op?

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What is most reliable financial co-op?

My wife and I are part time residents of Cuenca and both have accounts at Cooperativa JEP  When we are not in Cuenca, JEP is supposed to pay our water and electric bills. Part way through the year, JEP fails to pay either bill which is an inconvenience. Can someone recommend a reliable co-op or institution for our deposits and paying utility bills? We are not permanent residents. Thank you,