GringoPost | Ecuador: March bus card

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March bus card

I must be missing something. My experience makes no sense to me. I went to the office to get a new card for the March buses. I was told that because I had $15 on my old card that they couldn't give me a new card. Fine, I asked if the money was transferrable to a new card, and was told no. Then I asked if I could just get a new card and put $20 on the new card. I would use the money on my old card up by March. Again I was told that I couldn't. The only explanation that I can think of is that my senior citizen card will still be good after the March change. Maybe they just change the bus charging system. If anyone helps me understand this, it would be greatly appreciated.