GringoPost | Ecuador: Warning: Expat express services and shipping

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Warning: Expat express services and shipping

This is a warning against using this service. Julio expanded too fast and has no structure to conduct this service properly. Items are getting mixed up, stolen at the his storage facility, some do not arrive for unknown reasons. No packing slip enclosed. Three years in business and only a promise of a website with tracking. He claims to reimburse people for items that have not arrived but in fact it takes huge pressure to be reimbursed. Three months ago I sent a package. He charged me for the shipping over $100, package worth over $600... it never arrived... he keeps saying it is in Quito... week after week after week. He promised me to hand carry my small items when he traveled to Ecuador but did not bother to even call, but had me ship my items to his warehouse or house? He does not respond to customer emails inquiring about their missing packages. Now he is telling my daughter that he simply will not ship her package unless I stop demanding the delivery of my package. It is unreal. I will be reporting this man to Florida Better Business Bureau.

Address: Miami USA

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By Olga Davidge: