GringoPost | Ecuador: Paying our electric bill in Cuenca

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Paying our electric bill in Cuenca

For several years now, I have been paying my monthly Empressa Electrica Centro Sur electric bill electronically, online using my account at Bank of Guayaquil. Yesterday, when attempting to pay this month's bill, the system would no longer work.
At the bank today, we were informed that we could no longer use this method for some unknown reason. My question is: Now where can I pay my bill without actually going to the Centro Sur office on Av. Max Uhle? Once upon a time, I could pay in cash at JEP; is this still an option? Thanks a bunch for your help,