GringoPost | Ecuador: Has Cuenca Fresh, gone out of business?

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Has Cuenca Fresh, gone out of business?

I've sent WhatsApp and email messages for the past ten days with no response, and I received an error message every time I called last week. Today the Cuenca Fresh phone number is being answered by a woman who doesn't speak English, and my Spanish is unfortunately not good enough to find out if they're still making deliveries.

Also, for those who are members (and if they're still in business): Are they reliable and do they make regular deliveries? I had a hell of a time figuring out what day they were going to show up (or if they were going to show up) while we were trying out the service before this whole not-apparently-in-business debacle.

Thanks for the help. We would love to become members if it's actually a functioning and reliable business.