GringoPost | Ecuador: Recommendation for, CPAP supplies

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Recommendation for, CPAP supplies

Don't use this company and expect that your goods will be delivered to your location in Cuenca without issues. I checked with them before ordering regarding a trackable delivery option. I was told that the USPS service was trackable and for their stated price of over $67 (USPS) I thought it had to be true. It was trackable to Quito where the last reporting said 'departed Quito' on 11th August. After 5 days I contacted the company and was told it had cleared customs and might be delivered the next day. 2 days later I contacted them again and was told it was being held in Quito customs. I asked what the hold-up was and wanted a phone number and name of someone from USPS that could assist me in getting the issue resolved. CPAPPlus responded that they hand off to Ecuador Post after it arrives in Ecuador and it is up to me to find out where it is now and resolve any issues. They sent me a link to a google map of the Quito customs location.

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