GringoPost | Ecuador: Package held by Ecuadorian Customs

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Package held by Ecuadorian Customs

In September, I had purchased a number of item from Amazon and had them shipped to my brother in the US. The items were food: several jars of almond and cashew butter, energy bars and a large jar of coconut butter; as well as non-food items: over-the-counter shampoo and skin cream for dermatitis.

All items were brand new in their respective factory-sealed packaging from major national manufacturers. My brother merely took both unopened boxes from Amazon and put them into a DHL box for shipping.

Two days later the package arrived and I was informed via email that the tax due on the items was $136. I asked how I could go about paying this amount, and was told that since the package did not have the requisite Certificate from the Health Ministry, that the package would move from a Clearance Delay category to Abandoned.

I asked about the process of obtaining a certificate, but instead received an email the following day stating that the package was officially Abandoned. Hmm, I am out $700 total. Is there any recourse here? Where do I go in Guayaquil to interface with customs agency personnel? Any assistance would be greatly appreciated. Thanks,

Christopher Wilder