GringoPost | Ecuador: Advice after having US passport stolen

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Advice after having US passport stolen

We just met a couple from the US who had their passports stolen on a bus. Needless to say, they want to get these replaced ASAP. Unfortunately, their attempts to reach the US embassy have had no success. Can anyone please offer advice to them on the following:

1. Would they be best to visit the US consulate in Quito or Guayaquil?
2. How many days is this likely to take them to be get new passports?

Many thanks,

Paul Smith