GringoPost | Cuenca, Ecuador: Looking for help with a propane gas heater

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Looking for help with a propane gas heater

I have followed the directions to the letter to light my CE Gas heater, the propane tank is full and connected correctly, it fires and I hold the button down for 20 seconds but as soon as I release it the pilot light goes out. I have successfully lit it, and advanced to all three panels but cannot do it consistently. I returned the first unit thinking it was defective and the replacement right out of the box new one is having the same issue. I hate to admit it but the problem seems to be me. Any tips or suggestions would be greatly appreciated.

Karen